1. Introduction

At Cykez, we strive to provide genuine digital products and a reliable purchasing experience.
Due to the nature of digital products, refund requests are subject to the terms and conditions outlined below.

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2. Refund Request Period

Refund requests may be submitted within a maximum period of 30 days from the date of purchase.
Requests submitted after this period will not be considered.

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3. Refund Eligibility

A refund may be granted under the following circumstances:

• A verified technical defect in the product

• Failure to receive the product after successful payment confirmation

• Incorrect product delivery caused by the website

Clear details and supporting evidence may be required (such as a screenshot showing the error).

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4. Product Considered Used

Due to the nature of digital products,
a product is considered used once the activation key or product link has been displayed within the customer’s account.

Once the key has been revealed or the product content has been accessed, it is considered fully delivered.

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5. Non-Refundable Cases

Refund requests will not be accepted under the following circumstances:

• Incorrect information provided by the customer during purchase

• Product incompatibility with the customer’s device or system when the product description was clear

• Successful activation or use of the product

• Disclosure, copying, or sharing of the activation key

• Attempts to abuse or exploit the refund policy

Submitting a refund request does not guarantee approval.
Each request is reviewed and evaluated on a case-by-case basis.

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6. Review and Processing

Refund requests are reviewed by the support team within a reasonable timeframe.
Additional information may be requested before a final decision is made.

If approved, the refund will be issued using the original payment method.
The time required for the refunded amount to appear in the customer’s account may vary depending on the payment provider’s policies and processing times.

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7. Fraud Prevention

The website reserves the right to refuse any refund request if fraudulent activity or abuse of this policy is suspected.

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8. How to Submit a Refund Request

Refund requests must be submitted through the designated technical support page on the website, including the order number and all required details to ensure proper review.